FAQ

Can I purchase JUKI sewing machines, accessories, and other products directly from you?

JUKI distributes sewing machines, accessories, parts, and other products through an authorized network of dealers. To find a local dealer, please visit Where to Buy.

Where can I register my JUKI sewing machine?

Congratulations on your new JUKI! Please, click here or visit “Registration.”

What does your warranty cover?

For a limited warranty period of two years on motors, light assembly, wiring, switches, circuit boards, and speed control; and for a limited warranty period of five years on all other parts related to factory defects. Routine service, tension, skipping stitches, etc., are not covered by warranty.

For more information, please click here or visit “Registration.”

Where do I send my machine for warranty service?

Warranty service is provided by the dealer from whom you purchased your JUKI sewing machine from.

Where can I obtain training?

Warranty service is provided by the dealer from whom you purchased your JUKI sewing machine from. For longarm training, please visit our “Events & Training” under “Learn” to view dates and sign-up information.

Where can I find instructional videos?

Please click here to view or visit our YouTube channel: JUKI Home Sewing.

I lost my instructions manual, can you send me a copy?

We provided digital instructions manual that you may print or access at any time. Please select your machine model under “Products.” Underneath the machine description on the lower right corner, please located MANUAL and click to access.

The needle threader on my machine does not work.

Check that the needle is inserted correctly in the machine.
Make sure that the needle is at the highest position.
If any parts of the needle threader are bent or misaligned please have the machine serviced
For video instructions on how to use the needle threader, please click here

What type of shank does my machine have?

For specifications, please select your machine model under “Products” and scroll down to the “Features, Specifications, and Accessories” tabs. The shank information can be located on the “Specifications” tab.

What type of needle do I use with my JUKI sewing machine?

For specifications, please select your machine model under “Products” and scroll down to the “Features, Specifications, and Accessories” tabs. The sewing needle information can be located on the “Specifications” tab.

What bobbin do I use with my JUKI sewing machine?

For specifications, please select your machine model under “Products” and scroll down to the “Features, Specifications, and Accessories” tabs. The bobbin type information can be located on the “Specifications” tab.